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Discussion Starter #62 (Edited)
It is not complicated. I am out $25,000 cash and no motorcycle. I hate to get a lawyer involved but I might not have a choice. This is all happening at H&W Honda Yamaha in Marshall Tx. I live about 150 miles from there and I’m about to believe that the money I saved by going out of my local area is not worth it. I guess I could have gotten a lemon anywhere so who knows.

I think the fact that the dealer is not keeping me informed of what’s going on is what irrates me the most. I have to call to get any info and then it’s like pulling teeth. The owner said he was talking to the Honda “Rep” two days ago about replacing the bike and would call me that afternoon. Glad I didn’t hold my breath.

You would think that a customer that walks into your store and plunks Down $50,000 cash for 2 new Goldwings (my son has the other one in Kansas) you could expect better service, but such is not the case.

And the saga continues.....
 

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I know that I would be really pissed if in your shoes. I agree the dealer should be calling you everyday to keep you posted as to what is going on and you shouldn't have to be calling them everyday pulling teeth after dropping 50K. That would be the most frustrating for me too. I'm sure he would rather not be dealing with it as well but for someone who drops that kind of coin in my business I would be bending over backwards trying to make it as right as possible. Sorry to hear about your luck, very strange indeed for a Honda........
 

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You know what could really be embarrassing to the dealer? The local TV Action Line reporter (if they still have them), tell them of you problem, present your paperwork and what you've been through with the bike. No one like negative publicity and that may light a fire under the foot draggers and hopefully something will get done.
 

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Discussion Starter #65
You know what could really be embarrassing to the dealer? The local TV Action Line reporter (if they still have them), tell them of you problem, present your paperwork and what you've been through with the bike. No one like negative publicity and that may light a fire under the foot draggers and hopefully something will get done.
Believe it or not I have tried that very thing and apparently it is not a big enough story to get anybody’s attention. It’s not politics, murder, rape, kitty porn or anything that is headline grabbing so they don’t really care.
 

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The Dealer buys a faulty bike from Honda and unwittingly passes it on to you. Honda has to step up to the plate and replace it, but so far they are replacing one part at a time. Is this Dealer a registered" Honda Powersport " Dealer ?

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Discussion Starter #67
The Dealer buys a faulty bike from Honda and unwittingly passes it on to you. Honda has to step up to the plate and replace it, but so far they are replacing one part at a time. Is this Dealer a registered" Honda Powersport " Dealer ?

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I’m not sure what a “registered” Honda dealer is however he does sell a lot of Honda’s and Yamaha’s and has 3 different stores.

I’ll look into it.
 

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I’m not sure what a “registered” Honda dealer is however he does sell a lot of Honda’s and Yamaha’s and has 3 different stores.



I’ll look into it.
If the Dealer is a Honda Powersport dealer, then he has direct contract to Honda. Otherwise, he is just a private middle- man. Not to say that he has any superficial connection with Honda Japan, but a Powersport dealer is " directly " tied to Honda, or a least it use to be ?????

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Did some checking and they are a Honda Powersports dealer.

https://www.hwhonda.com/
I see. An authorized dealer. That's as good as it can get on this topic. Honda shipped him a defective bike. Don't know what the contract fine print is between the manufacture and Dealer is.

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Discussion Starter #71 (Edited)
Day 42.... called the dealership today and was actually able to talk with the owner about the problem again. I ask him why he didn’t call me back two days ago when he was supposedly talking to the Honda rep and he said he just got busy and forgot. OK.....
He indicated that he was in talks with them again today and they were getting close to a solution about replacing the bike. I said that’s all fine and good but would you please call me back later this afternoon or even this evening and let me know what the outcome was. No call has been forthcoming and it is now 6:30 pm. I’m really not trying to be a butt about this whole thing but I’m getting tired of the runaround that there seems to be no end to. I will call again tomorrow for what’s that’s worth.

I receive the certified receipt that American Honda motorcycles had received my letter on 1/14/20 about the Texas lemon law and wanting another bike to replace this one. I actually got a call from American Honda this morning and they asked me to stop contacting them as this had already been kicked upstairs to the legal department and I would have to take it from there. I had inadvertently filed the same claim online and they didn’t seem to be too pleased about that. I’m so sorry I upset them.


I simply can’t understand why they don’t keep me up-to-date about what, if anything, is going on.

And the saga continues......
 

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Dude at this time i would be a total ass about the whole thing. Enough is enough. Replace the bike or my lawyer would be involved and sue for ALL my money back. Sorry this is happening to you. Good luck
Following along.
 

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Discussion Starter #73
Update!

It’s about 9:15 PM now and I just received a message from the owner of the dealership saying that he had either a black or a red DCT and he will call me in the morning to discuss it further. He did call me back this evening after all.

Maybe things are looking up!
 

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Update!

It is now about 9:15 pm and I just got a message from the owner of the dealership saying that he had either a black DCT Or a red DCT and he would call me in the morning to discuss it. Maybe things are looking up after all!
I hope it ends up being good news, not some b.s.
 

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What an ordeal. I sure hope they go ahead and replace the bike. The owner "forgetting" to get back to you is terrible customer relations. When there is a problem that's when they should be stepping up. A lot of people don't realize that if you pass on what you know, even if it isn't anything new, most people see you trying and can take some comfort in that.
 

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Discussion Starter #80 (Edited)
Day 44... 1/19/20.

Well the owner of the dealership did not call me back the next day when he said he would. That was yesterday. We were suppose to talk about what was going on about either getting a black or red DCT replacement bike. It makes little difference, because I don’t know if I’ll ever get either one. That is without a long, legal court battle. That is only going to cost me and him more money. I should be able to recover court cost but we all know how courts are. You never know.

I feel the tragedy in this whole situation is the way I’ve been treated. I guess I’m just feeling sorry for myself today and allowing myself to indulge in somewhat of a pity party. You would think in todays Society that a business as large as this one that has three dealerships in East Texas, they would want to treat their customers better than I’ve been treated. I truly do not understand why they continue to fail to keep me informed about what’s going on. Or tell me one thing and do another. As one of you previously stated, if they would at least keep me updated on a regular basis, Even if there was not any change in the situation, it would at least make me feel like they cared about me and what was happening.

I guess that spending $50,000 cash is not enough to make them want to do any better about this. Wonder how much you have to spend to get good service?
 
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