Hello all,
Before Christmas, my wife ordered a Show Chrome Fuel Door accent piece. When she called J&P, she was asked for what year bike. She told them a 2012 'wing. The sales person assured her it would fit so she ordered it. This was Show Chrome part number 52-629.
It has finally warmed up enough to install (the instruction caution not to install if temp is below 50'). As they recommend, I tried a "dry fit" and found it doesn't fit. To get it to fit around the key hole, it is about 1/2" below the top of the door, which means it is also about 1/2" below the bottom of the door. While it will open and close, it looks hideous. Just to make sure, I checked J&P's online catalog, and sure enough, it states "will also fit the 2012 Goldwing" and has a picture of it isntalled, apparently on a 2010 'wing.
I called J&P and spoke with an online customer service rep. After explaining my problem, she told me they would gladly credit my account AFTER INSPECTING THE ITEM.... Oh, and I would have to pay for shipping ($7.99 back to them in addition the shipping from them the first time) AND a restocking fee. All of this even though it was their mistake and within the return window.
So, before you deal with J&P, be aware of their policy. It doesn't matter who'se fault it is, YOU WILL PAY
Before Christmas, my wife ordered a Show Chrome Fuel Door accent piece. When she called J&P, she was asked for what year bike. She told them a 2012 'wing. The sales person assured her it would fit so she ordered it. This was Show Chrome part number 52-629.
It has finally warmed up enough to install (the instruction caution not to install if temp is below 50'). As they recommend, I tried a "dry fit" and found it doesn't fit. To get it to fit around the key hole, it is about 1/2" below the top of the door, which means it is also about 1/2" below the bottom of the door. While it will open and close, it looks hideous. Just to make sure, I checked J&P's online catalog, and sure enough, it states "will also fit the 2012 Goldwing" and has a picture of it isntalled, apparently on a 2010 'wing.
I called J&P and spoke with an online customer service rep. After explaining my problem, she told me they would gladly credit my account AFTER INSPECTING THE ITEM.... Oh, and I would have to pay for shipping ($7.99 back to them in addition the shipping from them the first time) AND a restocking fee. All of this even though it was their mistake and within the return window.
So, before you deal with J&P, be aware of their policy. It doesn't matter who'se fault it is, YOU WILL PAY