I purchased a new 2010 Goldwing September 24, 2010 and for my first trip on it I went to Savannah GA. I took my motorcycle to the Southeast Motorcycle Superstore in Garden City GA for its first oil change on September 27, 2010. The sales staff was friendly and as a result I bought a motorcycle cover for from them.
On November 3, 2010 I took my bike to my local dealer to have it winterized and found the person that serviced my motorcycle in Georgia did not replace the crush washer, that person wrapped Teflon tap around the drain plug and over tightened the drain plug causing the threads to be damaged. They caused me to do a $235.00 repair to the drain plug threads on a brand new motorcycle that has fewer than 5000 kilometers on it.
On November 10, 2010 I called the Southeast Motorcycle Superstore to speak to the owner or a manager about this and they never returned my call.
I called the dealership and finally spoke to the parts manager who assured me that he would personally look into my complaint and as a result I sent him the quote to repair the motorcycle. The repair was in the neighbourhood of $235.00.
After not hearing back from the dealership I called back the dealership during the second week of December speaking with the parts manager again who acted surprised that no one had gotten back to me. He told me that he would look into it himself and will return my call.
I never heard back but as Christmas was just around the corner I never called back till January 11, 2011. Again I spoke to the parts manager who told me that there was a meeting with the owner and other staff members and they were refusing to repair my motorcycle.
The parts manager told me that he would try again and speak to the owner to see what he could do but as with all the other times no one from Southwest Motorcycle had the decency to call me back.
Here is part of Southeast Motorcycles Webpage (note the last line): www.southeastmotorcycle.com
Located in Garden City, GA, just outside of Savannah, SouthEast Motorcycle proudly serves the greater Savannah area, Statesboro, Hinesville and the rest of Southeast GA as well as Hilton Head Island and the surrounding areas in South Carolina. No matter where you're from, our passionate staff is ready to meet your motorcycle needs. Check out SouthEast Motorcycle - you will not be disappointed.
I guess the part about not being disappointed only refers to their bottom line and not repairing the customers Motorcycles that they break when their so called qualified technicians do the first servicing on a brand new 2010 Goldwing.
I am suggesting that if you are in the Garden City, Ga. area and in need of service on your motorcycle avoid this dealership at all costs for fear of your motorcycle being damaged. They will not step up, admit mistake and will not take the necessary steps to make things right.
I would not recommend this dealership to anyone.
I remember while speaking to the parts manager the last time he did state to me that he wanted to make it right and asked me what it would take. I naturally said I wanted my motorcycle fixed but he said we could possibly send me a new drain plug and cruch washer.
On November 3, 2010 I took my bike to my local dealer to have it winterized and found the person that serviced my motorcycle in Georgia did not replace the crush washer, that person wrapped Teflon tap around the drain plug and over tightened the drain plug causing the threads to be damaged. They caused me to do a $235.00 repair to the drain plug threads on a brand new motorcycle that has fewer than 5000 kilometers on it.
On November 10, 2010 I called the Southeast Motorcycle Superstore to speak to the owner or a manager about this and they never returned my call.
I called the dealership and finally spoke to the parts manager who assured me that he would personally look into my complaint and as a result I sent him the quote to repair the motorcycle. The repair was in the neighbourhood of $235.00.
After not hearing back from the dealership I called back the dealership during the second week of December speaking with the parts manager again who acted surprised that no one had gotten back to me. He told me that he would look into it himself and will return my call.
I never heard back but as Christmas was just around the corner I never called back till January 11, 2011. Again I spoke to the parts manager who told me that there was a meeting with the owner and other staff members and they were refusing to repair my motorcycle.
The parts manager told me that he would try again and speak to the owner to see what he could do but as with all the other times no one from Southwest Motorcycle had the decency to call me back.
Here is part of Southeast Motorcycles Webpage (note the last line): www.southeastmotorcycle.com
Located in Garden City, GA, just outside of Savannah, SouthEast Motorcycle proudly serves the greater Savannah area, Statesboro, Hinesville and the rest of Southeast GA as well as Hilton Head Island and the surrounding areas in South Carolina. No matter where you're from, our passionate staff is ready to meet your motorcycle needs. Check out SouthEast Motorcycle - you will not be disappointed.
I guess the part about not being disappointed only refers to their bottom line and not repairing the customers Motorcycles that they break when their so called qualified technicians do the first servicing on a brand new 2010 Goldwing.
I am suggesting that if you are in the Garden City, Ga. area and in need of service on your motorcycle avoid this dealership at all costs for fear of your motorcycle being damaged. They will not step up, admit mistake and will not take the necessary steps to make things right.
I would not recommend this dealership to anyone.
I remember while speaking to the parts manager the last time he did state to me that he wanted to make it right and asked me what it would take. I naturally said I wanted my motorcycle fixed but he said we could possibly send me a new drain plug and cruch washer.
