[198z]

I just wanna let everyone know they should never order anything from this site. They sent me a defective part and then told me that i could not return it. Everyone be awarre; dont get caught up with this BS site!! Buy your parts else where!!!!!

 

[Chopin]

I just wanna let everyone know they should never order anything from this site. They sent me a defective part and then told me that i could not return it. Everyone be awarre; dont get caught up with this BS site!! Buy your parts else where!!!!!

Their policy is inherent in their name. Thank you for the consumer report. We protect and serve each other here.

 

[joe in calif]

What part did you order? What is their reason for not taking it back?
Most places will not let you return an electrical part. Is there a no return policy posted on their web site? If not you should be able to get your money back. Sorry to hear of your problems,

 

[joe in calif]

Here is their return policy

Warranty and Return Policy
Most of the products and services available through our site are covered under the manufacturer’s warranty. If applicable, manufacturer’s warranties apply from the date of shipment. You understand that we do not operate or control the products or services offered by the manufacturers participating on our site, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under any warranty, repair, customer support or similar policies covering products and services that you may purchase through our site.
While we do not offer any warranties with respect to the products and services available through our site, we are committed to working with you to ensure that every product under warranty performs to the manufacturer’s specifications. We offer a 15 day return policy on selected items based on the manufacturer’s return policies. No returns will be accepted and all sales are final on closeout items. To return products, you must call 1-866-842-0086 or e-mail our Returns Department at [email protected] to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice or order number, SKU number, and nature of the problem. If a refund is made, it will be made in U.S. Dollars and no consideration will be given to any fluctuation in applicable exchanges rates that may occur between the time of purchase and the time any refund is credited.

To expedite the processing of your refund or credit, we ask that products be returned within 5 days of the date that we issue the RMA. All returned products MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty and registration cards, and other accessories and documentation provided by the manufacturer. You are responsible for shipping charges on returned items; we will match your shipping method on your replacement or exchange item(s). You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

If your order arrives in a damaged condition, save the merchandise AND the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.

 

[Astor123]

They can do tons of "blah-blah" in order to save their ass but that does nothing if you payed with a credit card. If they sold you crap and you payed with a credit card just call the credit card company and dispute the charges for faulty merchandise.

Thanks for the warning, maybe I should order 5K worth of parts from them and when it arrives I'll just refuse the order due to the wrong color and deformation of packaging.

 

[Two Wheel Wing]

Hope the rest of your experiences and posts on the board are good ones.. I personally believe that the cheapest is not always the best so I tend to stay away from dealers/sites that are little known or that I don't have personal experience with and I don't recommend those sites to others without a disclaimer that I have no personal knowledge of them or their service.

Let face it, whenever we order online and have stuff shipped we are pretty much at the mercy of the vendor to be honest and forthright in their dealings with us. That includes before and after the sale if we have a problem. It's not like a local dealer where we can walk in and talk face to face to get a problem resolved. Thanks again for the information and hope you have better luck in the future.

 

[bobby2407]

i have used them on a number of occasions with no problems.i rebuilt 2 wrecked gl1800's and ordered all the oem parts from them,saved a lot compared to local dealers,also same amount of shipping time as dealer

 

[rigginray6]

I ordered parts from them last year and every one of the parts broke within 3 weeks!! CHEAP IS THE WORD BUT NOT SO CHEAP PRICE!