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Discussion Starter · #1 · (Edited)
A Honda Powerhouse experience

The other day a buddy and myself went to a Honda Powerhouse. While I was there I had them change my worn front tire. When I went to pay the bill, on the bottom it said "NOTICED FRONT BRAKES ARE QUITE WORN AND HAVE 10% PAD MATERIAL REMAINING. RECOMMEND NEW PADS AND CALIPERS SERVICED". When I saw this I questioned the guy working on the bike why he would not notify me to give me the option to change them while he had it all apart. He said it was to close to closing time. The entire time we were at the dealer waiting for the job to be finished. This did not make any sense at all to me or my buddy. I guess this is just one of the reasons why I don't like dealing with dealers for repairs.
 

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thats just being lazy
 

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Now they can charge you more labor $$'s. Smart business to increase the bottom line.....poor customer service..
 

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I'm a service/repair man myself. Though I don't like to admit it ..... but around 4:00 p.m. I'm thinking about going home to feed the dogs, etc. I don't carry around " extra " garage door openers with me for a reason. Now we are talking about a motorcycle here and not a garage door, but the psychology is the same, as we are all members of the human species. The early bird gets the best service. Period. I know what time my Honda dealer closes, and I would never take my bike in an hour or so before the closing time unless I knew ( and do know ) the mechanic personally. I take care of him and he takes care of me ( wink, wink, tip, tip ).
 

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Last year I got a front flat on my 1800 while on vacation. I was in the middle of no where in Oregon and managed to McGeyvor the tire so it would hold some air. The closest dealer was Big Valley Honda in Reno. I called them and told them my dilemma. Although it was Friday, they agreed to remain open until I got there so they could replace the tire. True to their word, I got there right before closing time and they took the bike and put on a new tire. Some dealers are great and others act like Harley shops.
 

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Although I have only had a new front tire installed at my local Honda Power House, I do buy a lot of parts there; The tire service went well, however, the parts guy is awesome! He is very sharp and knows how to get things done.
He goes out of his way to get what you need. In fact on another GoldWing site a guy was worried what he was going to do about the front crank oil seal on his 1200 that was discontinued by Honda. He was thinking of making a spacer to fill the space to make a different seal work, and a few other things..a lot of work!
I asked my guy about it...within 5 min he found out the 1500 seal is identical! Problem solved!
So, I guess when you find someone like that where his job is more than a job...consider yourself lucky..treat them right and everyone wins...BTW That guy's name is Craig..and the dealer is Barrie Honda Power House....I don't think they will mind me "outing" them on this one...LOL
 

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Badrider, the best thing to do is to call Honda Canada's customer service line and register a complaint, but tell the service manager of the Powerhouse store about it first. Honda is very 'pro' on their all in one shops, and the owners have invested a pile of coin in these outlets so they don't want tarnished images. Doesn't cover porr customer service though. I'd be really pi$$ed at my service dept if they pulled that on one of my customers.
 

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Discussion Starter · #8 · (Edited)
;)
Although I have only had a new front tire installed at my local Honda Power House, I do buy a lot of parts there; The tire service went well, however, the parts guy is awesome! He is very sharp and knows how to get things done.
He goes out of his way to get what you need. In fact on another GoldWing site a guy was worried what he was going to do about the front crank oil seal on his 1200 that was discontinued by Honda. He was thinking of making a spacer to fill the space to make a different seal work, and a few other things..a lot of work!
I asked my guy about it...within 5 min he found out the 1500 seal is identical! Problem solved!
So, I guess when you find someone like that where his job is more than a job...consider yourself lucky..treat them right and everyone wins...BTW That guy's name is Craig..and the dealer is Barrie Honda Power House....I don't think they will mind me "outing" them on this one...LOL
Very ironic BladeRunner, I'll give you a hint and say that Craig is one amazing guy to talk to, and to deal with.
 

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Discussion Starter · #9 ·
Badrider, the best thing to do is to call Honda Canada's customer service line and register a complaint, but tell the service manager of the Powerhouse store about it first. Honda is very 'pro' on their all in one shops, and the owners have invested a pile of coin in these outlets so they don't want tarnished images. Doesn't cover porr customer service though. I'd be really pi$$ed at my service dept if they pulled that on one of my customers.
Hey budoka, to be honest I don't want to get the young guy in trouble that did the work. I just had to shake my head when I questioned him and he gave me that answer. He did do a good job installing the tire.
I will be puting on the new front pads myself which means the dealer was the one to loose out the job.
ps, I bought the pads at a different dealer, not on spite but I was annoyed at the time and left. I live in the big city 1 hour south of that dealer.
 

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I'm sorry your experience was not what it could/should have been. All I can say is if you don't give someone an opportunity to correct a mistake then they won't have a chance to make a better choice in future and improve the service they would probably rather provide.
As you said, this fellow was young...maybe he had other commitments; However..that is no excuse to leave you with poor brakes, or at least give you the option in any case.
 
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