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post #12 of (permalink) Old 02-18-2018, 11:35 AM
dsurley
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Join Date: Aug 2015
Location: Stephenville, TX
Posts: 1,018
Garage
In any public service area..... I think it all boils down to the management....
If the management require awesome customer service and people are let go over poor service...
everyone steps up and it becomes a great place to work and the business gains a great following and reputation.


For instance..... after O'Reiley's dropped the ball on getting parts for my truck.... went down the street to Auto Zone...
they didn't have the parts but they called around town to ALL of the parts stores and found them for me... the local Auto Zone has a new customer....... took the O'Reiley's rewards card out of my wallet.

IDMWT member #80
Never walk, when you can ride!

current ride : 2013 GL1800 Audio Comfort

Darkside Yokohama Avid ENVigor 195/55 R16
non-runflat
Double Darkside Bridgestone BT45 Battlax Front

Past rides: '98 GL1500SE
'03 750 Kawasaki Vulcan
'81 850 Suzuki
'80 550 Suzuki
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