I just reread your original post. First thing u need to do is check that the trunk/bags are not LOCKED Insert the ignition key into the trunk's key hole and turn it clockwise to where the slot is horizontal. In the vertical position, the levers are useless. If this is not your problem, you can remove the 4 phillips screws that are in the lower part of the trunk, 2 screws to the left, 2 to the right of where the levers are. Once screws are removed, pull the rearmost part of that panel down, with a little effort, pull the front legs of this panel down and rearward. You will see the levers exposed. You'll just hafta see for urself what needs to be done there. If your trunk is OPEN, and u just cannot open the saddle bags, look in the floor of the trunk. Towards the rear of the bike, on the floor of the trunk, you'll see 2 round, rubber plugs, 1 on either side of the trunk. Remove plugs, push the plungers with your finger to open the bags.
Keep the rubber side down!!